Fulfillment Solutions

You have great products and loyal customers – we deliver fulfillment services designed to ensure an outstanding customer experience in every interaction, every time.

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Customer Care Solutions

The passion, tone and voice you’ve created for your brand should be replicated in every customer experience by phone, email and chat. Our customer care services are designed to reinforce your brand and build customer loyalty through every interaction, every day.

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OSW forms the critical link between your brand and delighted customers

We interface with all major shopping carts and ecommerce marketplaces.

Orders are downloaded to our system with same day shipping when received by 1pm.

OSW offers a complete outsourced fulfillment process; securely storing your inventory, processing orders, pick, pack, ship and track your packages.

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Your customer will receive their order, on time with 100% accuracy, guaranteed! Or, we pay you!

All your order and inventory data is always available real-time through our secure web portal.

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When your customer has a question, we're ready with the right answer

The first time, every time!

We learn your brand and your industry, resolving most inquiries on the first call!

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Technical Questions? Sales Support? Warranty Claim Processing? Order Tracking?

Relax, we’ve got you covered!

We become an extension of your company, delivering a branded customer experience. Our warm, empathetic and knowledgeable specialists consistently work to exceed your customer’s expectations.

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Wonder how we'll care for your customers? Let us show you ...

We provide you actionable data detailing each customer interaction. This information provides you the assurance that we are meeting your customer’s expectations as well as our operational commitments to you.

What Our Clients Say

Three Smart Reasons to Work with OSW

Experience

OSW was handling fulfillment and customer service long before ecommerce and large-scale customer care outsourcing initiatives even existed. Since 1988 we’ve continuously adopted the latest technologies and processes to make our services the most effective and efficient. A testament to our success and customer dedication are the 20 year plus relationships we’ve had with numerous clients.

Exceptional People

We believe that regardless of size each client deserves the highest levels of service, quality and accuracy.  We recruit, train and develop outstanding team members to consistently deliver service that exceeds expectations and reinforces loyalty to our clients’ brands in every interaction.  This unwavering focus on service and operational excellence supports the framework of our business model and forms the core of our culture.

Efficient Processes

Our people drive processes supported by the latest technologies.  Processes designed to ensure customer delight at every interaction while delivering the highest overall  value to our clients.

Local and National Brands Trust Us. You can too.

Whether you’re a nationally-recognized company, or a young startup, you can trust OSW to provide the highest levels of brand advocacy, timeliness, accuracy, consumer satisfaction and overall value.