You have great products and loyal customers – we deliver fulfillment services designed to ensure an outstanding customer experience in every interaction, every time.
Customer Care Solutions
The passion, tone and voice you’ve created for your brand should be replicated in every customer experience by phone, email and chat. Our customer care services are designed to reinforce your brand and build customer loyalty through every interaction, every day.
OSW forms the critical link between your brand and delighted customers
We interface with all major shopping carts and ecommerce marketplaces.
Orders are downloaded to our system with same day shipping when received by 1pm.
OSW offers a complete outsourced fulfillment process; securely storing your inventory, processing orders, pick, pack, ship and track your packages.Learn More
Your customer will receive their order, on time with 100% accuracy, guaranteed! Or, we pay you!
All your order and inventory data is always available real-time through our secure web portal.Learn More
Technical Questions? Sales Support? Warranty Claim Processing? Order Tracking?
Relax, we’ve got you covered!
We become an extension of your company, delivering a branded customer experience. Our warm, empathetic and knowledgeable specialists consistently work to exceed your customer’s expectations.Learn More
What Our Clients Say
“…Simply put, OSW is a seamless extension of our operation. It is hard to envision our operations without OSW as our partner.”
“…No matter what we ask, OSW always finds a way to accomplish it. They continually identify operational and relationship process improvements.”
“…We have total confidence in OSW’s in-depth product knowledge and care of our brand and our customers.”
“OSW fills our e-commerce orders with our brand identified packaging, expediently and accurately every time, every day… creating an exceptional brand experience for our customers…”
Three Smart Reasons to Work with OSW
Local and National Brands Trust Us. You can too.
Whether you’re a nationally-recognized company, or a young startup, you can trust OSW to provide the highest levels of brand advocacy, timeliness, accuracy, consumer satisfaction and overall value.