With a Human Touch

Real people providing real solutions since 1988.

We love what we do, which is why we want to talk to you, not work a ticket. We provide complete fulfillment services, customized to fit your business needs.

Let's Chat
Fulfillment services staff Dallas Texas location

We Know Fulfillment Issues

You have great products and loyal customers – we deliver fulfillment services designed to ensure an outstanding customer experience in every interaction, every time, from start to finish.

You Need a Warehouse

Employees to Package & Ship

Troubleshooting & Tracking

Issue Resolution

Customer Service Help Desk

Rachel K.

6 Reviews
a year ago

Our Serviceworks is the best fulfillment partner a fast-growing business could ask for! We worked with ShipBob for nearly a year before switching to OSW, and even a few months in, it's clear that was the right decision. Everyone I have interacted with on the OSW team is efficient, competent, and a pleasure to work with. On the rare occasion when something goes wrong, they own up to the mistake, fix it immediately, and put new processes in place to prevent it from happening again in the future. Fulfillment used to be the biggest issue for our business and required an immense amount of time and energy. With OSW, we know our fulfillment is handled and we can focus our attention on other parts of the business. After so many bad experiences with 3PL partners, I never thought I would find one that I feel so positively towards. I am so glad that we found Our Serviceworks, and if you're in the market for a 3PL partner, I highly recommend working with them!

Set Up Fulfillment in as Few as 7 Days

  • Shopify, BigCommerce, WooCommerce (All Major Shopping Platforms)
  • Established Brands
  • Young Start-ups
  • Robust Cloud-Based Portal
  • Variety of Packaging Options
  • FDA Registered Facility
  • Climate Controlled Pallet Storage
Which Services Are Best For You?
fulfillment service customer service

How It Works

Connect Your Store

Getting started is easy!
OSW has integrations for most eCommerce platforms to get you up and selling quickly.

Store Your Inventory

OSW's experienced warehouse team will receive, organize, and securely maintain your inventory.

Receive Your Orders

Our team is notified when your customer places an order through your site, Amazon, or any other marketplace.

Orders Are Shipped

We prepare your shipment and find the most cost-effective shipping solution saving you money and ensuring your orders ship out fast.

Scale Your Business With a Dedicated Team

Scale Your Business With a Dedicated Team

You Set the Expectations, We Deliver Them

  • Our cost structure is friendly to startups, small, and large sized businesses.
  • Pay only for the space you use, whether it’s a dozen pallets or just one cubic foot of space.
outsource fulfillment

Whether you’re a nationally-recognized company, or a young startup, you can trust OSW to provide the highest levels of brand advocacy, timeliness, accuracy, consumer satisfaction, and overall value.

Need shipping options? We have them!

Need shipping options? We have them!

Our central US location allows you flexibility for all of your shipping needs.

  • 2-3 days coast-to-coast.
  • Shipping discounts with all major carriers.
  • Alleviate distributed inventory headaches by partnering with a centrally located 3PL.
Get Started Today!

Shift Your Focus to Growing Your Business

Get Started Today

What People Are Saying

Dave U.
38 Reviews
2 years ago

We relied upon OSW to service our growing ecommerce business as a 3PL following a horrible experience with another provider. We have now been with them for 3 years and I can say that choosing them was one of the best business decisions we have made. They take total ownership of any issues, do an excellent job, and always make our customers happy.

Honor R.
2 Reviews
3 weeks ago

Brilliant customer service! Highly recommend. As an Australian based company, it's below reassuring that OSW is handling our USA fulfillment with a personal touch.

Noah B.
1 Review
3 months ago

I've been working with OSW for the past 2 years now and can't recommend them enough as a Third Party Logistics Provider. Their entire team is delightful and reliable. I highly recommend them.

Belinda L.
4 reviews
3 months ago

We have been working with OSW for a few months now, and they have been really great partners. I'm a small business with 3 healthcare products, and OSW has been very hands on, supportive and responsive. They are also just the nicest people. With a small business, there are so many things to worry about and I take real comfort in knowing that fulfillment is one thing I don't need to worry about because OSW has got it handled.

Damien V.
8 reviews · 1 photo
8 months ago

Our Service Works has been a great addition to Change Toothpaste's order process. We were able to cut shipping times down from 25+ days to 8 days. Jessica, Cynthia, Jerry and the team are amazing and so easy to work with. They were able to integrate easily into our order system and I don't have to worry about our customers receiving their products.

Team Up With One of The Only Fulfillment Centers That Offers Customer Care

Fulfillment Customer Service Center

Team Up With One of The Only Fulfillment Centers That Offers Customer Care

We become an extension of your company, delivering a branded customer experience.

  • Completely Outsource Your Customer Service Needs
  • Email Support
  • Chat Support
  • Phone (Inbound & Outbound)
  • English & Spanish Speaking
  • US Based Operations and Support Staff
Learn More About Customer Care Options

Johnathan P.

1 Review
a year ago

If you need a fulfillment solution, look no further! OSW is more than just a fulfillment service, they are an extension on our team and have a partner first approach. The entire staff truly cares about your success and will do everything possible to ensure you reach any goal you set for your business. All orders WILL go out on time, this is a strict policy at OSW that they take very serious. Everyone member on the OSW team specializes in a certain aspect of their services and excel at what they do very well! Every member on the team is very responsive and WILL ALWAYS have an answer to any question you may have for anything that arises. If fulfillment is something you need to outsource and you want to succeed and sleep well at night, look no further because there is no better solution than OSW. The entire team from top to bottom will get to know you personally and your brand personally - this is huge! 5 Stars does not do this rating justice, should be 100+ stars.