our serviceworks - osw fulfillment center

Our Serviceworks

Fulfillment Solutions for Premium Brands Obsessed with Wowing Their Customers

Welcome to Our Serviceworks (OSW), where premium logistics transcends mere service—it embodies a steadfast commitment to showcasing your brand essence while elevating the customer journey. Our mission is straightforward: to champion and safeguard the integrity of our client's brands by embedding customer-centric philosophies into the fabric of our operations.

With Our Serviceworks, every aspect of your
fulfillment is in expert hands

With over three decades of industry leadership, we’ve been at the forefront of fulfillment innovation long before mainstream ecommerce. Our unparalleled experience and unwavering dedication to excellence distinguish us in a competitive landscape. We recognize that every interaction with your customers is an invaluable opportunity to leave an indelible mark.

We don’t just handle shipments; we curate experiences that resonate with your brand to and exceed customer expectations. From the moment your product is received in our warehouse to its arrival at your customer’s doorstep, we ensure that every touchpoint embodies the essence of your brand and reinforces the trust and loyalty of your customer base.

Our Serviceworks is not just another link in the logistics chain, but an extension of your brand

highly recommended 
fulfillment company

Our customers don’t just recommend our fulfillment services—they rave about us. They praise our prompt communication, ability to answer questions, and proactive approach to addressing concerns. But don't just take our word for it; hear directly from our satisfied clients about their experiences with OSW.

women-Led logistics

We're proud to be women-led. Our leadership team brings a unique perspective to logistics, emphasizing empathy and a problem-solving mentality. Our focus is on understanding the needs of our clients and aligning our services to meet their priorities. When you partner with us, you can trust that your brand is in capable hands.

Leading the Way With Green Practices

“sustainability” isn’t just a buzzword

At the heart of our operations lies a firm commitment to sustainability.We are proud participants in a LEED Certified Recycling Program, our recycling processes are state-of-the-art, and average 75%+ recycling of all waste. Our energy-efficient warehouse is equipped with motion activated lighting, intelligent thermostats, extensive building insulation, and so much more! But our dedication to sustainability doesn’t stop there. We go the extra mile by partnering with a reputable sorting company to sort and compact our waste meticulously, maximizing recycling efforts and minimizing landfill waste. In addition, we opt for environmentally friendly packaging materials, such as paper tape and boxes with recycled content , and kraft void fill. These sustainable practices aren’t just a checkbox for us—they’re integral to promoting environmental conservation. By aligning with eco-conscious brands and consumers, we’re proud to play our part in creating a greener, more sustainable future for generations to come.

Fast Shipping From Our Centralized Location

By leveraging our central US location, we expedite delivery times and ensure your customers receive their orders promptly. With coast-to-coast shipping options available within 2-3 business days, you can rest assured that your customers will experience fast and reliable service, enhancing their overall satisfaction with your brand.

Partnering with Our Serviceworks streamlines logistics operations and optimizes shipping routes, saving thousands of dollars in shipping costs. Our central US facility eliminates the need for multiple geographic warehouses, translating into faster delivery and freight economies. With OSW, you can achieve unparalleled efficiency while enhancing your brand reputation and customer satisfaction.

Climate-Controlled Warehouse

Climate-controlled storage facilities are specialized warehouses engineered to uphold consistent temperature, humidity, and air quality, safeguarding delicate merchandise. Climate-controlled fulfillment is indispensable across multiple sectors, including consumer electronics, pharmaceuticals, cosmetics, and medical equipment. Diverging from temperature-controlled warehouses, which primarily regulate temperature, climate-controlled facilities meticulously manage temperature, humidity, and air quality, offering a holistic approach to preserving sensitive products. Storing products in climate-controlled facilities enhances security by keeping roll-up doors shut year-round, thus preventing theft.

Our climate-controlled warehousing solution is crucial in providing complete control and ensuring the safety and quality of your products.

Besides minimizing temperature fluctuations, climate-controlled storage provides a secure environment for your products and reduces environmental variables. This, in turn, lowers the risk of spoilage, contamination, and damage to your product and packaging, resulting in the highest possible quality and customer satisfaction.

Our facility keeps its warehouse doors shut year-round, which helps to reduce dust and prevent theft. Additionally, we are equipped with state-of-the-art monitoring systems and provide round-the-clock surveillance to secure your sensitive products, giving you added peace of mind that your products are in good hands.

CUSTOMER care SUPPORT available as an additional service

In addition to fulfillment services, we go the extra mile by integrating customer support directly into our operations. Customer care is an optional add-on to our fulfillment services. We offer outsourced customer service and support from our Fulfillment Facility, ensuring that your customers receive the care and attention they deserve. With trained specialists ready to address any inquiries or concerns, we go above and beyond to enhance the customer experience and strengthen your brand reputation.

Partner with Our Serviceworks today and experience the difference
premium logistics can make for your brand.

Download Our Fulfillment Cost Calculator


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