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Streamlined
eCommerce

Fulfillment Services

OSW boasts 30 years of logistics experience and refined processes, making us one of the country’s top eCommerce fulfillment centers. We partner with eCommerce brands renowned for their exceptional products and premium service levels. Our meticulous and error-free fulfillment services enhance the customer experience, giving your business a significant competitive edge.

Partner with OSW for
all your 3PL logistic needs

ecommerce fulfillment services
for brands that prioritize their customer's experience

Nutraceuticals

Dry Goods

Beauty 
and Wellness

Books 
and Media

pet products

Our commitment to providing excellent eCommerce fulfillment services is evident in every client testimonial

Discover why OSW stands out among the top eCommerce fulfillment companies through the words of our clients – from renowned brands to small businesses.

4.9

Based on 35 reviews

Our eCommerce
Fulfillment Process

Whether you’re new to working with an ecommerce fulfillment company or simply looking for a new 3PL partner to store, ship, and process your online orders, we ensure a streamlined process.

Here’s an overview of how we do what we do best.

Ship your inventory to us for storage.

When you entrust us with your goods, you’re not just sending them to a warehouse—you’re safeguarding them in a secured accessed facility. Our commitment to security means that your products are protected behind closed doors, ensuring product integrity and peace of mind. Additionally, our climate-controlled environment maintains stable temperatures, shielding your inventory from fluctuations that could compromise its quality or integrity. With us, your products are not just stored; they’re cared for in an environment designed for optimal preservation and protection.

We connect to your store.

At OSW, we seamlessly integrate with your preferred selling platform. With direct synchronization to over 55 ecommerce shopping cart solutions, including Shopify, Amazon, eBay, Walmart Marketplace, and many more, we ensure effortless fulfillment operations. Our omnichannel approach means we handle all of your sales channels, guaranteeing prompt and accurate fulfillment for your customers. Maximize your reach across multiple platforms hassle-free.

We receive and ship your orders.

Say goodbye to the headaches of managing distributed inventory, and let us handle the logistics for you. As your trusted ecommerce fulfillment partner, we receive and ship your orders from our centrally located facility. By centralizing your inventory with us, you can streamline your operations, reduce complexity, and improve efficiency.

No more worrying about coordinating shipments to multiple locations or dealing with the logistical challenges of inventory distributed across multiple warehouse locations. With our expertise and centralized approach, you can focus on growing your business while we take care of the rest.

Learn more about our ecommerce fulfillment partnerships and integrations.

Completely Customizable eCommerce Fulfillment for Superior Customer Experience

At OSW, we prioritize your needs to ensure an exceptional customer experience. Our flexibility knows no bounds as we adapt to your needs and concerns, guaranteeing that we seamlessly integrate as an extension of your operations. With over three decades of experience since our establishment in 1988, our processes are finely tuned, ensuring efficiency and reliability in every aspect of our service delivery.

Here are a few ways to tailor our ecommerce fulfillment to fit your business needs and keep your customers happy:

  • Variety of packing options: Our meticulous picking and packaging processes ensure attention to detail with every order.
    • Branded packaging: Elevate your brand with customized packaging options, creating an unforgettable unboxing experience for your customers. Ask us about our low-cost method branding alternatives.
    • Sustainable packaging options: Choose from our eco-friendly packaging options, including paper tape, boxes with recycled content, and paper inserts. We can also accommodate further customization to enhance sustainability based on your specific requirements.
  • Kitting and assembly services: Streamline your packaging process with our kitting and assembly services. We ensure accurate fulfillment and inventory management, from collecting items to assembling kits and efficient order processing.
  • Customer Support Service (available as an optional add-on): Our outsourced customer support services, are offered as an optional add-on to your ecommerce fulfillment services. Our customer care services are flexible and designed to meet the specific needs of your customers. From inbound support to phone, email, chat, outbound, and technical support, we ensure prompt and accurate responses to enhance the customer experience.
  • Warehouse and Inventory Management

    Easily optimize inventory management with our cloud-based Warehouse Management System (WMS). Our WMS offers complete visibility throughout the inventory process, allowing you to track your stock levels, monitor incoming and outgoing shipments, and manage your inventory in real-time.

    Reduce the time you spend worrying about inventory and orders, and use that time to focus on increasing sales and generating profits for your business. By streamlining your inventory management, you can make well-informed decisions, improve efficiency, and ultimately enhance your bottom line.

    Save on Shipping Costs

    Our strategic North Central U.S. location in Texas offers many advantages for your business. It provides significant savings on shipping costs, thanks to proximity to major carriers and discounted rates negotiated on your behalf. This can translate to thousands of dollars saved annually, which can be reinvested into other areas of your operations. 

    Our same-day fulfillment services ensure that orders are processed promptly, expediting the delivery process. With coast-to-coast shipping times of just 2-3 days, your customers receive their orders swiftly and reliably, enhancing their satisfaction and loyalty to your brand.

    Order Accuracy Guaranteed

    Ecommerce order accuracy is crucial for maintaining a positive brand reputation and fostering customer trust and loyalty.

    At OSW, each order is handled with precision and care. With a fulfillment accuracy rate of 99.99%, you can have confidence that your orders will be processed correctly every time. Although rare, when a mistake is made, we correct it at our expense.

    Hassle-Free Returns Processing

    Handling returns is an inevitable aspect of operating an e-commerce business. Our reverse logistics processes are meticulously designed to transform returned products into opportunities for exceptional customer experiences. When a customer initiates a return, our dedicated Returns-Team springs into action, swiftly and efficiently managing the entire process.

    From coordinating return shipments to inspecting and restocking returned items, we ensure that every step is executed thoughtfully.

    With OSW managing your e-commerce returns processing, you can rest assured that every customer interaction, even in the event of a return, is handled with professionalism and dedication to excellence.

    FAQs about Fulfillment Companies and Services

    Find answers to common questions about our services, processes, and policies.

    What is a Warehouse?

    What is a Warehouse?

    A warehouse, unlike a fulfillment center, usually focuses on providing storage only services or cross docking of goods. Storage is usually conducted on a pallet basis, crate basis, or a square footage basis. While goods will move in and out of the facility, warehouses do not usually focus on the complexities of B2B, B2C, and omnichannel fulfillment services. The size and scope of a warehouse varies depending on its intended use. Today, three major types of warehouses are available.

    • On-demand warehouse (provides short-term warehousing on an as needed basis, and usually done in various locations)
    • Public warehouse (provides general warehousing services for a multitude of customers)
    • Private warehouse (provides warehousing services for a single company)
    • Cross dock warehouse (provides short-term warehousing services for a single location)

    What are the Benefits of Using a Fulfillment Center?

    What are the Benefits of Using a Fulfillment Center?

    Some of the reasons you should consider outsourcing your logistics with a fulfillment center include:

    They Eliminate Storing Inventory and Managing Fulfillment Staff

    Keeping tabs on inventory and managing fulfillment and shipping staff is not easy – both for startup businesses and established ones. Fortunately, fulfillment centers are here to help you handle all the problems associated with product storage, packing, and shipping so you can spend your valuable time on other core functions of your business.

    When you use a fulfilment center to manage your inventory, you eliminate the need to pay a fixed warehouse lease cost. In fact, you only pay for the space you use, which means that your warehousing costs become variable instead of fixed. When your inventory draws down, you pay less.

    They are Experts at Storage and Fulfillment

    Companies that specialize in fulfillment services are experts at everything to do with fulfillment and shipping. They know how to handle various situations that you may not have experience with. While your company may have some competencies or capabilities with inventory management and shipping, fulfillment centers have greater depth and breadth of knowledge, which will help you streamline your operations, avoid pitfalls, and deliver the greatest fulfillment experience for your customers.

    They Will Lower Your Overall Logistics Costs

    In addition to lowering your storage costs, fulfillment centers can lower your shipping and fulfillment expenses as well. First, because fulfillment centers ship for a multitude of customers, they can obtain extremely aggressive freight rates from the shipping carriers – discounts off published rates that will be lower than what you’re able to achieve on your own. Fulfillment centers pass on some or all these savings to you, leaving you with a net shipping spend that will be lower than if you negotiated with carriers on your own.

    Second, fulfillment centers can also help you achieve lower fulfillment costs, including both the labor cost of picking and packing orders, as well as the cost of materials such as boxes and packaging fill.

    What Are the Different Types of Fulfillment Centers?

    What Are the Different Types of Fulfillment Centers?

    All fulfillment centers generally provide the same set of core services to help companies deliver packages both locally and internationally. In terms of these core services (receiving, storage, fulfillment, and shipping), most fulfillment centers do not differ much. However, some fulfillment centers specialize in certain aspects of fulfillment, delivering a more tailored service.

    Some examples of fulfillment center specialization include:

    • B2B fulfillment companies: they focus on fulfilling orders that are sent to businesses only. These companies are experts in providing EDI (electronic data integration) and retail compliance with major retailers, shipping orders to specialty and boutique businesses, and delivering orders to businesses. Order sizes for B2B shipments tend to be larger, encompassing many SKUs (stock keeping units) and items per order.
    • B2C and E-commerce fulfillment companies: they focus on fulfilling orders place by online consumers made through e-commerce web stores, online marketplaces such as Amazon and eBay, and other direct to consumers channels like Kickstarter and Facebook. Individual orders placed by consumers tend to be smaller in nature. B2C e-commerce fulfillment companies may also be referred to as order fulfillment companies or pick and pack fulfillment companies.
    • Omni channel fulfillment companies: they focus on fulfilling orders for all sales channels, including both B2B and B2C channels.
    • Fulfillment and call center companies in one: they offer both fulfillment and customer care services under one roof, helping to deliver an exceptional customer experience.

    Why Choose OSW for Your FBA Prep?

    Why Choose OSW for Your FBA Prep?

    Outsourcing FBA prep service is a great addition to your business. It takes a large part of the process off your hands, frees up your time to focus on other activities, and, more importantly, ensures you meet Amazon’s FBA requirements. However, you can only realize these benefits when you work with an experienced partner such as Our Serviceworks (OSW).

    Our Serviceworks has over three decades of experience working with local and national companies alike. We understand all the ins and outs of Amazon eCommerce. FBA prep customers take advantage of our competitive storage rates and use our industry expertise for FBA prep.

    But perhaps the greatest differentiator between OSW and other Amazon Prep alternatives is our attention to superior customer care. Unlike Amazon, where you’ll be lucky to get chat support that addresses your needs, OSW provides customer care services for clients, which complements our fulfillment capabilities. The stakes are high in terms of garnering 5-star reviews from Amazon customers – so you need a capable partner to deliver unparalleled service to ensure customer satisfaction.

    Contact OSW today and learn more about warehousing, fulfillment, and shipping services.

    How Much Does it Cost to Outsource FBA Prep Services?

    How Much Does it Cost to Outsource FBA Prep Services?

    For FBA prep, you have three choices, including paying Amazon, doing it yourself, or outsourcing with a third-party prep center. With Amazon, you must consider your monthly shipping and the size of your profit margins. You are eligible only when you meet the minimum threshold of 40 items per month. Even if you meet the threshold, you still must determine if their hefty fees are economical for your business, or if the fees will potentially bring your small margins to zero.

    If you decide to do the prep yourself, you will have to factor in costs such as rent, employees, supplies, technology, and management time. Renting a small space will cost you quite a bit by itself ($750 per month at a bare minimum), depending on the location.

    Unless your rented warehouse has dock access, you will have to incur lift gate fees when you order from suppliers who ship items on pallets since small spaces don’t usually have loading docks. After renting the space, you need to hire one or more employees each at about $2500 or more per month (including benefits. In short, you can easily spend more than $3000 per month doing FBA prep yourself.

    When you outsource FBA prep, you only pay for the space you use, a price that is usually lower than renting your own space. You will not encounter lift-gate fees and can enjoy additional discounts if you commit to longer terms. Furthermore, you won’t need to hire employees; thus, you can rest assured of faster processing times. The cost of outsourcing FBA prep services with a prep center is significantly less expensive than other options.

    FBA Prep centers usually charge the following fees:

    • Labeling Fees
    • Prep Fees
    • Stickering Fees
    • Box, Bubble Wrap and Pallets Fees
    • Inspection Fees

    Why Outsource FBA Prep Services?

    Why Outsource FBA Prep Services?

    Considering the rigorous Amazon’s FBA requirements, most online stores need help from experts. Outsourced FBA prep companies have extensive experience in meeting the demands of Amazon, so you can focus on other aspects of your business rather than wasting time labeling product and managing storage limits.

    Outsourced FBA prep companies offer a wealth of benefits, including:

    1. Ensuring your shipments meet Amazon FBA requirements
      When you outsource FBA prep to experts, they ensure your inventory meets all Amazon’s requirements. They have experience working with FBA and are aware of all the requirements involved. You can be sure that your items will be accepted, and your Amazon account does not risk suspension.
    2. Saving your company time by avoiding tedious and laborious tasks
      For any business, time remains a precious commodity. It can be a real struggle to get your online business going when receiving deliveries, checking, and prepping them all eats away at your time. There is a wealth of more valuable tasks that need your attention, such as administration, purchasing, and sourcing. Luckily, outsourcing FBA prep services ensure you spend that time elsewhere by taking most of the tedious workload off your hands. You can direct the time towards growing the business further.
    3. Avoiding Amazon’s “peak season” pricing
      Standard storage pricing at Amazon is typically more expensive than third-party warehousing. Amazon’s storage rates also increase significantly during the peak season. Amazon puts more emphasis on moving products than storing excess inventory, and therefore implements a punitive pricing model during peak season that favors companies that do not use the storage space in fulfillment centers much. Outsourcing FBA prep can help sellers avoid such high costs when longer term storage services are needed by avoiding Amazon’s increased storage fees. Furthermore, Amazon Prep centers offer scalability by allowing more storage and processing as the business grows in addition to the peak season.
    4. Eliminating the need for more systems
      Getting your items out in an efficient and timely manner requires you to streamline the processes. Meeting Amazon’s strict demands will no doubt require the implementation of systems and processes in your shipping function. By working with FBA prep companies, you don’t have to develop any systems or processes since the third party takes care of all that on your behalf. Instead, you have extra time and energy to build your business.
    5. Optimizing spend on packaging materials.
      If you have already bought, prepped, packaged, and posted an item to Amazon, you know how many different materials go into ensuring that products are properly packaged. Just imagine doing this at scale. You need boxes, labels, bubble wrap, bags, printers, and ink, and missing any of these materials could significantly impact your business. Outsourcing a prep service means all these requirements are off your hands.

    Download Our Fulfillment Cost Calculator

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