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Outsourced customer care services that showcases your brand

Our customer care services are an additional feature of our fulfillment solutions and are offered as an optional service to enhance the overall customer experience. We strive to provide unparalleled customer satisfaction and believe that service is not just a department but a philosophy. More than just an outsourced service provider, our customer-first approach and rigorous processes have enabled us to pioneer customer care solutions for global brands and small businesses since 1988.

superior customer experiences
at every touchpoint

We bring customer care solutions as an add-on service to outsourced fulfillment

Our call center operates from within our fulfillment center, right here in Dallas-Fort Worth. This means that every interaction with your customers is handled by our team of native English-speaking specialists, trained to exceed expectations. As your outsourced customer care partner, we bring the technology, skilled staff, and over three decades of experience in delighting customers just like yours.

A lot has changed since 1988. One thing that hasn’t... Our 
customer-first philosophy

Great customer service doesn't happen overnight. To build an excellent customer service department, you need experts who already have the technology, skilled staff, and years of experience handling customers like yours. At OSW, we go even further by embedding a customer-first philosophy into the core of our operations. Our in-house customer care team seamlessly integrates with your brand promise, ensuring exceptional customer service every time.

When it Comes to Outsourced Customer Care, Your Brand is Our Brand

We adopt your brand personality in all our interactions with your customers so they feel like they are talking to you. We represent your company and the brand you’ve built and take that responsibility very seriously. Our team is extensively trained to embrace your values, ensuring that every interaction reflects positively on your company and leaves a lasting impression on your customers.

Outsourced Customer Service and Support

Our in-house call center services are designed to cater to every customer’s need for prompt assistance. We cover all aspects of the customer journey and are equipped to handle a diverse range of customer inquiries and concerns. From inbound support to technical assistance, trust us to deliver timely and accurate responses, elevating your customer care experience and fostering lasting relationships.

Inbound support

Whether it's answering questions about your products or assisting with order inquiries, our team is here to provide prompt and knowledgeable support to your customers.

Email Support

We offer efficient and personalized email support to address any queries or issues your customers may have, ensuring that every message is handled with care and attention to detail.

Chat Support

Our live chat support enables real-time communication with your customers, offering quick resolutions and enhancing the overall shopping experience.

Outbound Support

We proactively contact customers to gather feedback, provide updates, or offer assistance, demonstrating our commitment to proactive customer care.

Technical Support

Our team of technical experts is available to troubleshoot any issues your customers may encounter, ensuring that they can enjoy seamless functionality and performance from your products or services.

Why Choose OSW for Your 
Outsourced Customer Service and Support?

In addition to fulfillment services, We go the extra mile by integrating customer support directly into our operations.

This strategic decision allows us to offer a seamless experience for our clients and their customers. Having fulfillment and customer service under one roof can provide faster problem resolution and responses.
At OSW, we take pride in our commitment to efficiency and customer satisfaction. Unlike many other outsourced customer care service providers, we do not offshore your work. Our dedicated team handles everything right here in our facility in Dallas-Fort Worth. This ensures that every aspect of your project receives the attention it deserves without compromising quality or accountability.

Redefining what it means to
prioritize customer satisfaction

Our customer-first philosophy is at the heart of everything we do, by fostering long-lasting partnerships with global brands since 1988. We understand that exceptional customer service isn’t a luxury—it’s a necessity in today’s competitive landscape. That’s why we’re dedicated to delivering proactive and consistent experiences that exceed expectations and drive success for our clients.

Experience our operational excellence firsthand through a live tour of our facility, showcasing our day-to-day operations.

Download Our Fulfillment Cost Calculator

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