Outsourced customer care services that showcases your brand
Our customer care services are an additional feature of our fulfillment solutions and are offered as an optional service to enhance the overall customer experience. We strive to provide unparalleled customer satisfaction and believe that service is not just a department but a philosophy. More than just an outsourced service provider, our customer-first approach and rigorous processes have enabled us to pioneer customer care solutions for global brands and small businesses since 1988.
superior customer experiences
at every touchpoint
We bring outsourced customer care solutions as an
add-on service to fulfillment
A lot has changed since 1988. One thing that hasn’t... Our customer-first philosophy
Great customer service doesn't happen overnight. To build an excellent customer service department, you need experts who already have the technology, skilled staff, and years of experience handling customers like yours. At OSW, we go even further by embedding a customer-first philosophy into the core of our operations. Our in-house customer care team seamlessly integrates with your brand promise, ensuring exceptional customer service every time.
When it Comes to Outsourced Customer Care, Your Brand is Our Brand
We adopt your brand personality in all our interactions with your customers so they feel like they are talking to you. We represent your company and the brand you’ve built and take that responsibility very seriously. Our team is extensively trained to embrace your values, ensuring that every interaction reflects positively on your company and leaves a lasting impression on your customers.
Outsourced Customer Service and Support
Inbound support
Whether it's answering questions about your products or assisting with order inquiries, our team is here to provide prompt and knowledgeable support to your customers.
Email Support
We offer efficient and personalized email support to address any queries or issues your customers may have, ensuring that every message is handled with care and attention to detail.
Chat Support
Our live chat support enables real-time communication with your customers, offering quick resolutions and enhancing the overall shopping experience.
Outbound Support
We proactively contact customers to gather feedback, provide updates, or offer assistance, demonstrating our commitment to proactive customer care.
Technical Support
Our team of technical experts is available to troubleshoot any issues your customers may encounter, ensuring that they can enjoy seamless functionality and performance from your products or services.
Why Choose OSW for Your Outsourced Customer Service and Support?
In addition to fulfillment services, We go the extra mile by integrating customer support directly into our operations.
Redefining what it means to
prioritize customer satisfaction
Our customer-first philosophy is at the heart of everything we do, by fostering long-lasting partnerships with global brands since 1988. We understand that exceptional customer service isn’t a luxury—it’s a necessity in today’s competitive landscape. That’s why we’re dedicated to delivering proactive and consistent experiences that exceed expectations and drive success for our clients.
