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We are Our Serviceworks
Our Team

At OSW, we understand that the core of our success lies in our dedicated team and streamlined processes. It’s the people behind the scenes who genuinely safeguard and elevate our clients’ brands. Our recruitment strategy adheres to the “WETCO” model, emphasizing the qualities of warmth, empathy, teamwork, conscientiousness, and optimism. By prioritizing these attributes, we ensure every team member is deeply committed to aligning with our client’s values and priorities.

Meet Our Leadership Team

Allow us to introduce the individuals spearheading your fulfillment team, the driving force behind delivering unparalleled joy to your customers. With every interaction, they don’t just fulfill orders—they cultivate lasting brand loyalty. Their dedication to excellence and their unwavering focus on customer satisfaction are the cornerstones of our operations. Through their efforts, they not only meet but exceed expectations, consistently delivering experiences that resonate with your customers. At OSW, we recognize that our people are not just employees—they embody our commitment to protecting and promoting your brand.

Michelle excels at personnel and operations management, process improvement, technology, and client relationship management. Her abilities and skills are clearly evidenced in the quality of OSW’s operations and long standing relationships with customers and employees alike.

MICHELLE HARRIS

President and Chief Executive Officer

Cindy oversees the day-to-day operations of our Customer Care and Fulfillment centers ensuring optimal performance and client satisfaction in every interaction. She leads her team in on-going process improvements, culture-focused recruitment, and continual staff training to ensure best-in-class service.

CINDY OGDEN

Vice President of Operations

Jessica is the initial voice of OSW in helping clients to understand our extensive offerings and pricing structure. In addition to Sales, Jessica coordinates all onboarding events and acts as a bridge between our clients and our staff. She excels in building relationships and understanding the specific needs of each of the brands we support.

JESSICA TRENT

Vice President of Sales and Onboarding

Caroline Grissom

Manager, IT Services

Michelle ensures that clients and their customers receive world-class service. She develops, implements, and manages protocols that guarantee customers receive complete resolution in every instance. Michelle has extensive experience in the customer care field and enjoys sharing innovative ideas and knowledge with our customer care team.

MICHELLE COADY

Client Services Manager

Mark brings over 15 years of experience doing fulfillment for other prestigious retailers. He oversees overall supervision, coordination, and final responsibility for the day-to-day operations of the fulfillment team. Mark leads the planning, preparing, and implementation of all special projects as well as the operational onboarding of new customers.

MARK RAPPAPORT

Director of Fulfillment

Kerry has an extensive background leading technical outsourcing companies in successfully delivering mission-critical services. He focuses on the company’s overall strategic direction, corporate culture, and organizational readiness.

KERRY WALBRIDGE

Chairman

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how OSW can accelerate your growth.

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