We are Our Serviceworks
Our Team
Meet Our Leadership Team
Michelle excels at personnel and operations management, process improvement, technology, and client relationship management. Her abilities and skills are clearly evidenced in the quality of OSW’s operations and long standing relationships with customers and employees alike.
MICHELLE HARRIS
President and Chief Executive Officer
Cindy oversees the day-to-day operations of our Customer Care and Fulfillment centers ensuring optimal performance and client satisfaction in every interaction. She leads her team in on-going process improvements, culture-focused recruitment, and continual staff training to ensure best-in-class service.
CINDY OGDEN
Vice President of Operations
Jessica is the initial voice of OSW in helping clients to understand our extensive offerings and pricing structure. In addition to Sales, Jessica coordinates all onboarding events and acts as a bridge between our clients and our staff. She excels in building relationships and understanding the specific needs of each of the brands we support.
JESSICA TRENT
Vice President of Sales and Onboarding
Caroline Grissom
Manager, IT Services
Rene coordinates all accounting functions internally, providing monthly invoices to clients, vendor payment processing, and P&L reporting. Rene excels in her role which is exhibited by her accuracy and attention to detail.
RENE BURDICK
Accounting
Michelle ensures that clients and their customers receive world-class service. She develops, implements, and manages protocols that guarantee customers receive complete resolution in every instance. Michelle has extensive experience in the customer care field and enjoys sharing innovative ideas and knowledge with our customer care team.
MICHELLE COADY
Client Services Manager
Mark brings over 15 years of experience doing fulfillment for other prestigious retailers. He oversees overall supervision, coordination, and final responsibility for the day-to-day operations of the fulfillment team. Mark leads the planning, preparing, and implementation of all special projects as well as the operational onboarding of new customers.
MARK RAPPAPORT
Director of Fulfillment
Kerry has an extensive background leading technical outsourcing companies in successfully delivering mission-critical services. He focuses on the company’s overall strategic direction, corporate culture, and organizational readiness.
KERRY WALBRIDGE
Chairman
