Complete Fulfillment Services that Fit Your Business

Order fulfillment is a complex operation requiring intense resources, advanced technology, and expertise. Successful online businesses recognize that outsourcing fulfillment services to an expert partner can be more effective, efficient, and cheaper than insourcing.

Fulfillment Services Overview

OSW becomes an extension of your brand. We learn about your business and products fully representing your brand in everything we do.

eCommerce Fulfillment

Efficient eCommerce fulfillment sets your business up for growth. Proper packaging and eye-catching inserts improves your customers' unboxing experience. OSW has been doing this with brands for over thirty years.

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eCommerce Fulifillment

Subscription Box Fulfillment

Shipping products to a customer on a recurring, pre-determined timeline is referred to as subscription box fulfillment. OSW can make suggestions for packaging and carrier shipping methods to save you money.

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Subscription Box Fulfillment

Crowdfunding Fulfillment

We know crowdfunding and work with brands to make their dreams a reality! Crowdfunding fulfillment services refers to the inventory management, picking, packing, and shipping of a product that was funded through an online campaign.

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Crowdfunding Fulfillment

FBA Prep Services

If your company is selling on Amazon, we can help! We offer complete solutions for FBA Prep. Barcoding, bagging, sealing, kitting...we do it all!

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FBA Prep Services

Retail/Wholesale Fulfillment

We are a Third-Party Logistics (3PL) provider. By outsourcing your order fulfillment and inventory management, your company can leave the fulfillment worries behind allowing you to focus on the more important things like growing your business.

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Retail/Wholesale Fulfillment

Customer Care Services

Got support? We offer complete brand support! Helping your customers place orders, answer product questions both pre and post sale, technical support, returns, warranties and much more through our on-site customer care division.

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Customer Care Services

eCommerce Fulfillment

Partnering with the best eCommerce fulfillment company has multiple advantages, including ease of scaling, increased buying power, and reduced operating costs while leveraging industry expertise.

These include:

  • Accurate Product Receipt
  • Expert Storage and Inventory Management
  • Meticulous Picking and Packaging of Your Orders
  • Variety of Packaging Options
  • Discounted Shipping Choices
  • Efficient Return Management

Our top-notch order fulfillment software transforms the handling of your fulfillment to meet the needs of today’s online retail.

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Subscription Box Fulfillment

The process of shipping products to a customer on a recurring, pre-determined timeline is referred to as subscription box fulfillment. These recurring shipments can be the same product every time (such as a razor and cartridge replacement), or a newly selected product each shipment (commonly referred to as curated subscription boxes). Subscription boxes have become especially prevalent for food items, grooming, health and beauty products, and fitness products.

While looking for a 3PL, you want to work with a firm that is laser-focused on your needs. You want a provider to investigate your unique requirements and inventory, and comprehend what is most vital to you as a subscription box company.

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Crowdfunding Fulfillment

Crowdfunding fulfillment services are a popular option among businesses and entrepreneurs for several reasons. A 3PL will get your products packaged and routed to your customers quickly. This eliminates the need to lease warehouse equipment and space.

When choosing a crowdfunding fulfillment service provider, there are several factors you need to consider including:

  • Specialization (Types of Products the Company Typically Handles)
  • Platform Integration
  • Cost Effective Strategies to Manage Your Campaign
  • Capacity to Continue Supporting Your Ongoing Growing Business

Our top-notch order fulfillment software transforms the handling of your fulfillment to meet the needs of today’s online crowdfunding fulfillment.

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FBA Prep Services

FBA prep involves preparing your stock so that it is ready to send into Amazon distribution centers. The main elements involved in FBA Prep are packaging, labeling, and inspection. It is crucial that you get your FBA prep right; otherwise, Amazon will could reject your inventory, incurring steep costs to remedy the stock for acceptance into Amazon.

Some of the common services you can expect at FBA Prep Center include:

  • Inspection of Goods to Ensure Product is Undamaged
  • Sticker Removal
  • Applying Barcodes
  • Poly Bagging
  • Repackaging
  • Kitting
  • Expiration Labeling
  • Bubble Wrapping
  • Promotional Inserts

OSW handles all of your FBA prep needs from start to finish, simply contact us today to get started.

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fulfillment services pick and pack

Retail/Wholesale Fulfillment

Retail fulfillment requires preparing and shipping larger orders to businesses that will sell your products to their customers. These retail stores range from small boutiques to Big Box merchants all having unique requirements.

Retail fulfillment needs vary and could require the following:

  • Palletizing Large Orders
  • Specialty Labeling
  • Custom Kitting
  • White Labeling
  • Reboxing
  • Arrival Date Management

If you’re looking for complete outsourced eCommerce and retail fulfillment, OSW is here to help!

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Customer Care Services

Great customer service doesn’t just happen overnight, unless you outsource it. Building a great customer service department can’t happen overnight unless you outsource it to experts who already have the technology, skilled staff, and years of experience handling customers just like yours.

We adopt your brand personality in all of our interactions with your customers so they feel as if they are talking to you. We represent your company, and the brand you built, and we take that responsibility very seriously.

Our full range of call center services are designed to be flexible enough to meet the specific needs of your customers and ensure they receive the right response in a timely manner. That’s complete customer care solutions.

We offer the following:

  • Inbound support
  • Email support
  • Chat support
  • Outbound support
  • Technical support
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Customer Support Team for Fulfillment